Privacy Policy

This Privacy Policy describes how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at pizza-greenlatern.rest, place an order, use our services, or otherwise interact with us. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant regulations.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please refrain from using our website and services.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We are dedicated to providing high-quality pizza and food products to our customers both online and in person. Our contact details for all privacy-related matters are as follows:

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us using the information provided above or via the dedicated contact section at the end of this document.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect and process through the following channels:

• Our website located at pizza-greenlatern.rest and any related subdomains
• Online food ordering platforms and third-party delivery integrations
• Email correspondence, contact forms, and customer support communications
• In-store interactions, loyalty programs, and promotional sign-ups
• Social media pages and third-party platforms that link to this policy
• Any other digital or physical touchpoints where we collect personal information

This policy does not apply to the practices of third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party services you access through our platform.

3. Information We Collect

We collect several categories of personal information depending on how you interact with us. The types of data we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for newsletters, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for account holders)
• Profile preferences and order history

3.2 Payment and Financial Information

When you place an order or make a payment through our website, we collect payment-related information. Please note that full payment card details (such as complete credit or debit card numbers) are processed by our third-party payment processors and are not stored on our servers. We may collect:

• Partial payment card information (e.g., last four digits of your card number)
• Transaction ID and payment confirmation details
• Billing address associated with your payment method

3.3 Order and Transaction Data

We collect details related to the products and services you order, including:

• Items ordered, quantities, and customizations
• Order timestamps and delivery instructions
• Order status and communication history
• Refund and complaint records

3.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages viewed, links clicked, and time spent on each page
• Referring URLs (the website from which you arrived at ours)
• Session duration and navigation paths
• Search queries entered on our website

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. This includes session cookies, persistent cookies, and third-party analytics cookies. For detailed information, please refer to Section 9 (Cookie Usage) of this Privacy Policy.

3.6 Communications Data

When you contact us through email, contact forms, or customer support channels, we collect:

• The content of your messages and inquiries
• Feedback, reviews, and survey responses
• Records of communications and correspondence

3.7 Marketing and Preference Data

If you opt into marketing communications, we collect information about your preferences, including:

• Communication preferences (email, SMS, push notifications)
• Subscription status and opt-in/opt-out records
• Interaction history with marketing emails and promotions

3.8 Information from Third Parties

We may receive personal information about you from third-party sources, such as:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) when orders are placed through those services
• Social media platforms if you connect your social account to our services
• Analytics and advertising partners
• Public databases and commercially available sources

4. How We Use Your Information

We use the personal information we collect for various legitimate business purposes. Below is a detailed breakdown of how your data is used:

4.1 Order Processing and Service Delivery

• Processing and fulfilling food orders placed through our website or partner platforms
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and status updates
• Processing payments, refunds, and resolving billing disputes
• Managing your account and providing customer support

4.2 Communication and Customer Support

• Responding to your inquiries, feedback, and complaints
• Sending important service-related notifications (e.g., changes to menu, hours, or policy updates)
• Notifying you about the status of your orders or delivery
• Communicating regarding your account or any security-related matters

4.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers (with your consent or as permitted by applicable law)
• Personalizing your experience and showing relevant menu items or promotions
• Running loyalty programs, contests, and sweepstakes
• Retargeting advertisements through third-party advertising networks

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.4 Website Analytics and Improvement

• Analyzing website traffic, user behavior, and engagement metrics
• Identifying and fixing technical issues or errors on our website
• Improving the design, functionality, and usability of our website
• Developing new products, features, and services based on user feedback and analytics

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes
• Enforcing our Terms of Service and other applicable policies
• Preventing fraud, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of our customers, employees, and the public
• Responding to lawful requests from government authorities and law enforcement agencies

4.6 Business Operations

• Managing internal records and business administration
• Conducting market research and customer satisfaction surveys
• Facilitating business transactions such as mergers, acquisitions, or asset sales

5. Legal Basis for Processing

Under applicable United States law, including guidance from the Federal Trade Commission (FTC) and the California Consumer Privacy Act (CCPA/CPRA), we process your personal information based on the following lawful grounds:

• Contractual Necessity: Processing required to fulfill your order or provide a service you have requested
• Legitimate Business Interests: Processing for fraud prevention, security, analytics, and improving our services
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements
• Consent: Processing based on your explicit consent, such as for marketing communications or certain cookie usage (consent may be withdrawn at any time)

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures. These include:

• Payment Processors: Companies that process credit card and payment transactions on our behalf
• Delivery Partners: Third-party logistics and delivery companies that fulfill your orders
• Technology Providers: Website hosting, cloud storage, and software-as-a-service providers
• Analytics Providers: Services such as Google Analytics that help us understand website usage
• Email and Marketing Platforms: Services that facilitate the sending of promotional and transactional emails
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our Terms of Service or other applicable agreements
• Investigate potential violations of our policies
• Protect the rights, property, or safety of Green Lantern Pizza, our customers, or others
• Respond to an emergency involving risk to the life of any individual

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and if it results in a material change to this Privacy Policy.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This type of data sharing does not constitute a sale of personal information.

7. Data Security

Green Lantern Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, destruction, or loss. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website
• Secure Payment Processing: Payment transactions are processed through PCI DSS-compliant payment gateways; we do not store full payment card details on our servers
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access such information
• Password Protection: User accounts are protected by hashed passwords and account security measures
• Regular Security Audits: We periodically review our security practices and systems to identify and address potential vulnerabilities
• Employee Training: Our staff are trained on data privacy and security best practices
• Data Minimization: We collect only the personal data necessary for the purposes described in this policy

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. If you suspect any unauthorized access to your account, please contact us immediately at [email protected].

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state and federal breach notification laws, including relevant state data breach notification statutes.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

8.2 General Rights for All U.S. Residents

Regardless of your state of residence, we are committed to providing all users with the following rights to the extent practicable:

• Right of Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or outdated information in your records
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website Contact Form: Available at pizza-greenlatern.rest

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your privacy and security. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization signed by you, and we may require direct verification from you to confirm the agent's authority.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. Cookies are small text files that are placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly, such as maintaining your shopping cart or logging into your account. These cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website (e.g., Google Analytics) to help us improve its performance and content.
• Functional Cookies: These remember your preferences (such as your location or preferred language) to provide a more personalized experience.
• Marketing and Advertising Cookies: These are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality and user experience of our website.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website at pizza-greenlatern.rest.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The specific retention periods we apply are:

When your personal information is no longer needed, we will securely delete, anonymize, or de-identify it in accordance with our data retention procedures and applicable legal requirements.

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 (or under 16 for certain states where a higher age threshold applies under state law).

If you are under the age of 18, you may not use our website or services without the supervision and consent of a parent or legal guardian. We encourage parents and guardians to monitor their children's online activities and to instruct them not to provide personal information on our website without parental supervision.

If we discover or are notified that we have inadvertently collected personal information from a child under the applicable age threshold, we will promptly delete such information from our records. If you believe that we may have collected information from a child under the applicable age, please contact us immediately at [email protected].

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA) and applicable state laws protecting minors' privacy.

12. International Data Transfers

Green Lantern Pizza is based in the United States, and we primarily process and store personal information within the United States. However, some of our third-party service providers, partners, and technology platforms may be located in or operate from other countries. If your personal information is transferred to, stored in, or processed in a country outside the United States, we will take appropriate steps to ensure that such transfers comply with applicable law and that your personal information continues to receive an adequate level of protection.

These steps may include:

• Entering into data transfer agreements with our international service providers that incorporate standard contractual clauses or other recognized transfer mechanisms
• Ensuring that international recipients of your data maintain data security standards equivalent to those we apply
• Reviewing and assessing the data protection laws of recipient countries

By using our website and services and providing us with your personal information, you acknowledge and consent to the possible transfer of your data to countries outside the United States in accordance with the terms of this Privacy Policy.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals in a standardized way.

However, you can control cookie-based tracking through your browser settings and our cookie consent management tools as described in Section 9 of this Privacy Policy. We will update our practices as industry standards for DNT responses evolve.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery partner platforms, and other external services. These third-party services operate independently of us and have their own privacy policies. We are not responsible for the privacy practices, content, or data handling of any third-party websites or services.

When you click on a third-party link or access a third-party service through our website, you leave our website and are subject to that third party's terms and privacy policy. We encourage you to review the privacy policies of any third-party services you access. Our inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will notify you through one or more of the following methods:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date at the top of this document
• Sending an email notification to the email address associated with your account
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you disagree with any changes to this Privacy Policy, you should discontinue your use of our website and services and, if you have an account, request its deletion by contacting us at [email protected].

16. Filing a Complaint with a Data Protection Authority

If you have concerns about how we handle your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with an appropriate regulatory authority.

16.1 Federal Level — Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for protecting consumers' privacy rights and enforcing the FTC Act. If you believe that we have violated your privacy rights or engaged in unfair or deceptive privacy practices, you may submit a complaint to the FTC:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

16.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident, you may also file a complaint with the California Privacy Protection Agency (CPPA), the state agency responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

California residents may also contact the California Attorney General's Office regarding CCPA-related concerns:

• Website: oag.ca.gov/privacy/ccpa

16.3 Other State Residents

Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others that have enacted consumer privacy legislation) may file complaints with their respective state Attorney General's office. We encourage you to consult your state's official government website for information on how to file a privacy complaint in your jurisdiction.

17. Contact Us Regarding Privacy

If you have any questions, concerns, requests, or complaints about this Privacy Policy, the way we handle your personal information, or if you wish to exercise any of your privacy rights, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.

When contacting us, please include your full name, contact information, a clear description of your request or concern, and any relevant details that will help us respond effectively. We will acknowledge receipt of your request within 10 business days and aim to provide a full response within 45 days, unless an extension is required under applicable law.

We value your privacy and your trust in Green Lantern Pizza. We are committed to maintaining the highest standards of data privacy and security in our operations and to treating your personal information with the utmost care and respect.